Refund policy

Returns and refunds

Each Moon Spirit Pottery piece is handmade, one-of-one, and sold as a final sale item. We do not accept returns or exchanges for change of mind, sizing, color variation, handmade variation, or other preference-based reasons.

If your order arrives damaged, or if a package is confirmed lost in transit, please contact us at hello@moonspiritpottery.com within 48 hours of delivery or carrier update. Include your order number, photos of the item, packaging, shipping label, and any visible damage.

After review, we may offer a refund, replacement if a suitable one is available, or another resolution. Because all pieces are one-of-one, exact replacements are usually not possible.

Please keep all original packaging until the issue is resolved, as the carrier may require it for a claim.